SYNERTX Inc was founded in 1997 and has grown from a regional rehab company to having a coast-to-coast presence in 40 states. SYNERTX’s long-term goal is to expand to the remaining continental United States, and they have the capacity to achieve that goal.
SYNERTX specializes in building integrated physical, occupational, and speech therapy programs that drive superior clinical and financial results. They believe that “in today’s complicated regulatory climate, rehab is more strategic than ever.”
Additionally, SYNERTX provides flexible service options to accommodate patient-specific needs, additional clinical programs, even marketing support, and more.
In today’s complicated regulatory climate, rehab is more strategic than ever.
Being a titan in size, when SYNERTX decided to enter the home health therapy staffing market, they did so with meticulous calculation. SYNERTX’s dedicated research and development team scoured the market for possible solutions. Cost was a big factor, but ultimately the #1 priority for SYNERTX was functionality. They told us that “some agencies we worked with already had software with a therapy component, but our team realized that we wanted something that fit our needs universally across our extended network.” Other important decision factors included cross-platform functionality (the ability to work with other software), robustly flexible billing and payroll processes, and the ability for clinicians to work without internet access.
“We are experiencing definitively higher satisfaction on our team, which has led to all-time lows in personnel turnover.”
SYNERTX’s team was happy to report that their documentation is “complete, compliant, and on-time. We track reassessments seamlessly, and we’re able to catch problems much, much faster.” Reassessment dates, particularly in multi-discipline cases, are much easier for SYNERTX’s team to monitor.
SYNERTX told us that they have heard substantially fewer complaints from therapists about “how to fit driving to the agency, returning to the same desktop computer every night no matter what, etc. into my schedule”. In other words, therapyBOSS increased the functionality across their entire team. “We are experiencing definitively higher satisfaction on our team, which has led to all-time lows in personnel turnover.” Lower turnover means less time training new employees and increased team chemistry: two big ingredients in a winning formula.
Admitting that aspects of productivity and time-saving “were difficult to track prior to therapyBOSS”, it was difficult for SYNERTX to quantify the difference therapyBOSS has made in these two areas, given the amount of non-billable time clinicians spent that was largely unmeasured. However, as SYNERTX pointed out, “therapyBOSS’s benefit here is that unlike before, now we are tracking those things, and with relative ease. It’s helped us establish a good comparative baseline from which we can start making the adjustments that are needed in the future.”
SYNERTX’s agencies are “glad to have the documentation there when they need it.” No more wild goose chases or leaving multiple voicemails for a busy clinician. SYNERTX told us that “universally, our agencies like the ease of use and messaging system, which cleans up the nitty-gritty every day compliance details that in the end make such a big difference to our partnership with them.”
“therapyBOSS is a major selling point in recruiting the best clinicians and maximizing client relationships.”
Agencies are enjoying their free platform to easily enter patients and send off referrals. The ability for referring agencies to access clinicians’ credentials transparently and quickly has also made life easier for SYNERTX’s agencies. Finally, they added that “one of the biggest things agencies really enjoy about us using therapyBOSS is their ability to manipulate, print, and pull data at their desire. They don’t have to worry about double billing during their reconciliation periods.”
SYNERTX is positioned for growth across their cross-continental system with therapyBOSS at their side. “We feel very good about this partnership, which has grown and is continuing to grow.” Taking it a step further, they told us that they have “used therapyBOSS as a major selling point in recruiting the best clinicians and maximizing relationships with referring agencies. The 24/7 support, just being able to tell people that, has been a huge help.”
When a highly-organized home health therapy staffing company like SYNERTX is growing, they know that they need a solution that will fit their needs, will be flexible, and will be scalable for growth. In therapyBOSS, SYNERTX has found that solution.
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